How do I book a transfer to and from the airport?

You can book a transfer through our website or by contacting our customer service team via email or phone.

What happens with my transportation if my flight is cancelled?

If your flight is cancelled, please contact our customer service team immediately to reschedule your transfer.

What will happen with my transportation if I cannot travel because I am sick?

If you cannot travel due to illness, please provide us with proof, and we will work on rescheduling or canceling your transfer as needed.

What payment options do I have?

We accept major credit cards, PayPal, and bank transfers. For additional payment methods, contact our support team.

How do I find BRX Services at the airport?

Our staff will be waiting for you at the airport holding a BRX Services sign. Look for our friendly team near the arrivals area.

How long do I have to wait for the vehicle to depart from the airport to the hotel?

For shared transfers, the wait time is typically no longer than 20-30 minutes. Private transfers depart immediately.

How many stops does the shared transfer make?

Shared transfers make a maximum of 3 stops, ensuring a quick and efficient journey to your destination.

What should I take into consideration before I arrive in the Dominican Republic?

Make sure to have your travel documents ready, such as your passport, e-ticket, and transfer confirmation details.

Who should I contact if I have an emergency before or after my arrival?

You can contact our 24/7 customer support team through the emergency number provided in your booking confirmation.

Do you appear on social media?

Yes, follow us on Instagram, Facebook, and Twitter to stay updated on our latest offers and services.

How can I know my pickup time on my departure transfer?

Your pickup time will be sent to you via email or WhatsApp at least 24 hours before your scheduled transfer.

Can my kids make the excursions listed on your webpage?

Yes, most excursions are family-friendly. Specific age and height requirements are listed for each activity.

What should I do if I need to modify my reservation?

Contact our support team as soon as possible to modify your reservation. Changes are subject to availability.